Head of Collection Logbook Loans

We are seeking an experienced and results-driven Head of Collections – Logbook Loans to lead the management and recovery of our logbook loan portfolio, reduce Portfolio at Risk (PAR), and strengthen collections performance across all branches.

Qualifications & Experience

> Bachelor’s degree in Business Administration, Economics, Credit Management or Banking.

> Professional certification in Credit Management, Risk Management, Finance or Debt Recovery is an added advantage.

> Minimum 5 years’ experience in Collections, Credit Recovery or Debt Management, with at least 3 years in management.

> Proven experience managing Logbook Loans or other vehicle-secured lending portfolios.

> Strong understanding of secured lending, credit risk, collections and recovery processes.

Key Competencies

> Strong leadership, negotiation and team management skills.

> Good understanding of PAR management, recovery rates and collections KPIs.

> Strong analytical, reporting and problem-solving ability.

> High integrity, professional judgement and ability to work under pressure.

Key Responsibilities

> Lead collections and recovery strategy for the Logbook Loan portfolio.

> Drive reduction of PAR, arrears and non-performing loans, especially DD+30 accounts.

> Set collections targets and hold branches and teams accountable for results.

> Lead recovery of difficult and high-value accounts through negotiations, field visits and structured repayment plans.