Insights & Reporting Analyst

Stanbic Bank Kenya is hiring an Insights & Reporting Analyst to join its Personal & Private Banking team in Nairobi. This Insights & Reporting Analyst jobs in Nairobi opportunity is ideal for experienced data analytics and business intelligence professionals seeking career growth through Stanbic Bank Kenya careers and the latest Insights & Reporting Analyst vacancies.

Key Job Information

• Position: Insights & Reporting Analyst
• Company: Stanbic Bank Kenya
• Business Segment: Personal & Private Banking
• Location: Westlands Road, Nairobi, Kenya
• Employment Type: Full-Time
• Experience Level: Mid to Senior Level
• Education: Bachelor’s Degree in Business, Commerce, Mathematical Sciences, Analytics, or a related field
• Experience Required: 5–7 Years

About Stanbic Bank Kenya

Stanbic Bank Kenya, a member of the Standard Bank Group, is one of Africa’s leading financial institutions committed to delivering innovative banking solutions and exceptional customer experiences. The bank leverages technology, analytics, and customer insights to improve decision-making and deliver sustainable business growth.

Professionals exploring jobs at Stanbic Bank Kenya become part of an innovative organization that values collaboration, integrity, continuous improvement, and professional development. Through Stanbic Bank Kenya vacancies 2026, employees contribute to transforming banking across Kenya and the wider region.

Insights & Reporting Analyst Job Description – Data Analytics Jobs in Kenya

The Insights & Reporting Analyst is responsible for leading the collection, integration, analysis, and reporting of customer experience data across multiple channels. The role provides actionable insights that identify customer trends, service gaps, and improvement opportunities to support strategic business decisions and enhance customer satisfaction.

This opportunity is ideal for professionals seeking an Insights & Reporting Analyst vacancy in Nairobi who possess expertise in business intelligence, data visualization, reporting, and customer experience analytics within the financial services sector.

Key Responsibilities

• Collect, integrate, and analyze customer experience data from multiple business channels.
• Develop dashboards and performance reports that support strategic decision-making.
• Identify customer trends, service gaps, and business improvement opportunities.
• Analyze complaints, customer feedback, and service performance data to generate actionable insights.
• Present analytical findings and recommendations to senior management and key stakeholders.
• Maintain data quality, governance standards, and compliance with regulatory requirements.
• Support continuous improvement initiatives through data-driven performance measurement.
• Monitor key customer experience metrics and business performance indicators.
• Collaborate with cross-functional teams to improve reporting accuracy and operational efficiency.
• Handle confidential customer and business information with professionalism and integrity.

Required Qualifications – Data Analytics Careers in Kenya

• Bachelor’s degree in Business, Commerce, Mathematical Sciences, Analytics, or a related discipline.
• Five to seven years of experience in data analytics, business intelligence, reporting, or performance measurement.
• Strong proficiency in dashboard development, reporting tools, and data visualization platforms.
• Experience analyzing customer experience, complaints, and service performance data.
• Knowledge of data governance, risk management, compliance, and internal control frameworks.
• Excellent analytical, communication, and presentation skills.
• Interest in pursuing business intelligence jobs in Kenya within the banking industry.

Preferred Qualifications

• Experience working in banking or financial services.
• Knowledge of customer experience measurement frameworks.
• Strong SQL, Excel, Power BI, Tableau, or equivalent reporting tool skills.
• Experience supporting strategic planning and business performance reporting.

Benefits and Compensation

• Competitive salary and comprehensive employee benefits package.
• Professional development and continuous learning opportunities.
• Career progression within the Standard Bank Group.
• Exposure to advanced analytics and enterprise reporting technologies.
• Collaborative and inclusive working environment.
• Excellent opportunity for professionals pursuing banking careers in Kenya.

How to Apply for Insights & Reporting Analyst Jobs at Stanbic Bank Kenya

Candidates interested in apply for Insights & Reporting Analyst job in Nairobi should submit their application through the official Standard Bank Group careers portal. Ensure your CV highlights your experience in data analytics, dashboard development, reporting, customer insights, and business intelligence.

If you are searching for data analyst jobs in Kenya or customer insights jobs Nairobi, this is an excellent opportunity to join Stanbic Bank Kenya and contribute to customer experience transformation through data-driven decision-making. Only shortlisted candidates will be contacted during the recruitment process.