Specialist, IT Platform Support Operations

NCBA Group is hiring for the Specialist, IT Platform Support Operations position in Nairobi. This is a full time, mid level role. Qualification level: Bachelors; experience: 0 – 4 yrs. The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management…

Job Purpose Statement

The role also oversees daily Close of Business (COB) activities across core platforms, applies incident and problem management practices, and drives continuous improvement in system support and service delivery for internal and external customers

Job Specifications

Aminimum of 4 years' experience, including at least 3 years in systems/application support within a highly digitized environment.

Key responsibilities

• Provide first-level support for service requests and incidents in line with the IT service support model, ensuring timely resolution or appropriate workarounds within agreed SLAs.

Requirements

• Aminimum of a Bachelor's degree in Computer Science, Information Technology, or a related field;
• Experience with cloud platforms, databases (Oracle, MySQL, PostgreSQL), monitoring tools, DevOps tools, and core banking systems…

For the full job description, apply using the button below.