Product Consultant – Payroll

Solvo Global is hiring for the Product Consultant – Payroll position in Nairobi. This is a full time role. Experience: 0 – 4 yrs. Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools.

Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties.

Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring clients’ office environment with full oversight and transparency.

Key responsibilities

• Manage and resolve client support cases.
• Provide assistance via phone, email, and virtual meetings.
• Deliver an outstanding customer experience.

Requirements

• 2+ years of experience in Payroll, Product Support, Software Support, Technical Support, or Customer Support.
• Experience with Salesforce or similar ticketing systems is a plus.
• Knowledge of Payroll, Payroll Taxes, ACH Processing, or HRIS platforms is highly preferred.
• Ability to manage multiple priorities in a fast-paced environment…

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