Technical Support Specialist

Solvo Global is hiring for the Technical Support Specialist position in Nairobi. This is a full time, mid level role. Experience: 0 – 4 yrs. Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools.

Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties.

Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring clients’ office environment with full oversight and transparency.

Key responsibilities

• Provide technical support for payroll and HR software platforms.
• Respond to client inquiries via email, phone, and ticketing systems.
• Assist users with system navigation, best practices, and feature adoption.
• Monitor and track support requests to ensure timely resolution.
• Maintain high levels of customer satisfaction through professional and timely support.

Requirements

• Minimum of 1 year of experience in Technical Support, Help Desk, Customer Support, or a related role.
• Ability to manage multiple priorities in a fast-paced environment…

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