Tele Sales Executive

DHL Worldwide Express Kenya Limited is seeking a Mandarin-speaking Tele Sales Executive to drive revenue growth, customer retention, and service excellence in Nairobi, Kenya. The role will manage tele sales customers through proactive telephone-based sales and relationship management while identifying new business opportunities and supporting existing accounts.

Job Details

• Job Title: Tele Sales Executive – Mandarin Speaking
• Job Number: 371463
• Company: DHL Worldwide Express Kenya Limited
• Business Unit: Express
• Job Family: Tele Sales
• Department: Sales
• Grade: RCS N
• Location: Nairobi, Nairobi Municipality, Kenya
• Employment Type: Full-time, Permanent
• Travel Required: Less than 25%
• Reports To: Area Sales Manager

Role Purpose

The Tele Sales Executive – Mandarin Speaking will serve as the main contact for DHL tele sales customers in Kenya. The position focuses on growing revenue, retaining customers, developing new business, and providing high-quality sales and post-sales support.

The role supports DHL’s customer-centric approach by identifying sales opportunities, expanding existing customer accounts, and ensuring sales-related queries and service requirements are addressed promptly.

Key Responsibilities

• Manage a portfolio of tele sales customers through regular call cycles to secure new business, retain existing customers, and achieve agreed sales targets.
• Build strong customer relationships to maximize account potential, reduce customer attrition, and limit competitor opportunities.
• Drive revenue growth through upselling, cross-selling, prospect conversion, and opening profitable new accounts.
• Provide customer-focused sales and post-sales support and ensure prompt resolution of sales-related queries and service requirements.
• Work closely with Sales Channels and internal DHL departments to maintain cost-effective service delivery and achieve area targets.
• Prepare and implement a personal sales plan focused on new business development and growth within the existing customer base.
• Maintain accurate customer records and complete daily and weekly reports to track productivity and sales effectiveness.
• Apply DHL product and service knowledge, commercial awareness, regional profit margin standards, pricing guidelines, and discount controls.
• Undertake additional duties and projects assigned by the Area Sales Manager or Commercial Manager, Direct Sales.

Required Qualifications and Skills

• Experience: Minimum of 3 years’ experience in sales, preferably in tele sales, customer relationship management, or a service-driven commercial environment.
• Education: Degree or equivalent qualification.
• Language: Fluency in English and Mandarin, both spoken and written, is required.
• Sales Skills: Strong telephone sales, customer engagement, and negotiation skills.
• Communication: Strong communication skills with the ability to engage customers effectively.
• Commercial Awareness: Ability to identify sales opportunities and convert prospects into active accounts.
• Teamwork: Ability to work collaboratively with sales teams and internal departments.
• Reporting: Ability to maintain accurate customer records and sales reports.

What DHL Offers

• Career support and growth opportunities within an international environment.
• Training and development aligned with Global DHL Standards, including online and offline learning.
• A coaching and feedback culture supporting short-term and long-term development goals.
• A values-led workplace built around DHL’s culture of “Respect and Results”.
• Employee engagement, health, well-being, and hobby club activities.

How to Apply

Interested candidates should apply for the DHL Worldwide Express Kenya Limited Tele Sales Executive – Mandarin Speaking position through the DHL careers application process. The job number is 371463.

Important: DHL states that it does not charge fees or request money or banking information from candidates when applying for positions. Candidates should also be cautious of firms or individuals impersonating DHL through phishing emails, unofficial social media channels, or third-party websites.