Associate – Back Office

I&M Bank is hiring an Associate – Back Office (OCT Branch) to join its Operations team in Nairobi. This Back Office jobs in Nairobi opportunity is ideal for detail-oriented banking professionals looking to build their careers through I&M Bank careers and explore the latest bank operations jobs in Kenya.

Key Job Information

• Position: Associate – Back Office (OCT Branch)
• Company: I&M Bank
• Location: Nairobi, Kenya
• Employment Type: Full-Time
• Experience Level: Entry Level
• Application Deadline: 31 July 2026

About I&M Bank

I&M Bank is one of Kenya’s leading financial institutions, offering innovative banking products and services to individuals, businesses, and corporate clients. The bank is committed to operational excellence, customer satisfaction, and continuous innovation across its branch network.

Professionals seeking jobs at I&M Bank have the opportunity to work in a collaborative environment that values integrity, efficiency, and continuous professional development.

Associate – Back Office Job Description

The Associate – Back Office will support branch operations by processing financial transactions accurately, reconciling banking records, managing payment instructions, and ensuring all operational activities comply with internal procedures and regulatory requirements. The role is critical in maintaining efficient banking operations while delivering quality service to both internal and external customers.

This position is ideal for candidates searching for bank operations jobs in Nairobi who possess strong analytical skills, attention to detail, and excellent customer service abilities.

Key Responsibilities

• Vet and process customer cheques carefully to ensure accuracy, completeness, and compliance with bank procedures.
• Scan, correct, and process cheques while communicating in-house cheque statuses to relevant stakeholders.
• Reconcile outward cheques against operational reports to ensure transaction accuracy.
• Confirm applicable treasury rates before processing relevant financial transactions.
• Process Document Management System (DMS) instructions accurately within agreed service level timelines.
• Process salary payments and Electronic Funds Transfers (EFTs) while reconciling related accounts.
• Manage standing orders, remittances, and recurring customer payment instructions promptly.
• Process direct debit transactions accurately and efficiently.
• Handle internal fund transfers while ensuring accuracy and compliance with operational controls.
• Respond to customer calls, inquiries, and complaints professionally while identifying opportunities to cross-sell the bank’s products and services.

Required Qualifications

• Bachelor’s Degree in Business, Banking, Finance, or a related field.
• At least one (1) year of relevant experience in a similar role within a comparable organization.
• Strong understanding of banking operations and transaction processing.
• Excellent communication and interpersonal skills.
• Strong analytical skills with exceptional attention to detail.
• Ability to work accurately under pressure while meeting service level agreements.
• Ability to speak Chinese will be an added advantage for candidates seeking banking jobs in Nairobi.

Preferred Qualifications

• Experience working with banking systems and operational workflows.
• Knowledge of payment processing and reconciliation procedures.
• Strong organizational and time management skills.
• Ability to work effectively both independently and within a team.

Benefits and Compensation

• Career development opportunities within a leading commercial bank.
• Exposure to modern banking operations and payment processing systems.
• Supportive and collaborative work environment.
• Continuous learning and professional growth opportunities.
• Excellent opportunity for professionals pursuing banking careers in Kenya.

How to Apply for Associate – Back Office Jobs at I&M Bank

Candidates interested in Associate Back Office job opportunities should submit their applications through the official I&M Bank careers portal before 31 July 2026.

Prepare an updated CV highlighting your operational experience, banking knowledge, and relevant qualifications. Apply today and explore the latest I&M Bank vacancies 2026 while advancing your career through one of the leading bank operations jobs in Kenya.