I&M Bank is hiring an Associate – Teller to join its Embakasi Branch in Nairobi. This Associate Teller jobs in Nairobi opportunity is ideal for customer-focused banking professionals looking to grow their careers through I&M Bank careers and the latest Associate Teller vacancies.

Key Job Information

• Position: Associate – Teller
• Location: Embakasi, Nairobi, Kenya
• Employment Type: Full-Time
• Experience Level: Entry to Mid-Level
• Experience Required: 1 Year
• Application Deadline: 31 July 2026

About I&M Bank

I&M Bank is one of East Africa’s leading financial institutions, offering innovative banking solutions to individuals, SMEs, and corporate organizations. The bank is committed to delivering exceptional customer experiences through technology, integrity, and operational excellence.

Professionals searching for jobs at I&M Bank enjoy a collaborative workplace, continuous learning opportunities, and clear career progression. Through I&M Bank vacancies 2026, the bank continues to recruit talented professionals who are passionate about customer service and banking excellence.

Associate – Teller Job Description

The Associate – Teller is responsible for delivering efficient front-office banking services while ensuring every customer transaction is processed accurately and in compliance with internal policies and regulatory requirements. Candidates interested in bank teller jobs in Kenya will support daily branch operations while maintaining excellent customer service standards.

The successful candidate will manage cash transactions, process payments, respond to customer enquiries, and promote banking products while collaborating with branch colleagues to achieve operational excellence. This opportunity is ideal for professionals seeking an Associate Teller vacancy in Nairobi.

Key Responsibilities

• Process customer deposits, withdrawals, transfers, and other banking transactions accurately and efficiently.
• Verify and process in-house cheques while ensuring compliance with bank policies.
• Receive and validate outward cheques together with VAT and PAYE payments.
• Process prepaid, multi-currency, and Narada card transactions securely.
• Conduct daily customer call-backs and maintain accurate transaction filing.
• Identify customer needs and cross-sell suitable banking products and services.
• Respond professionally to customer enquiries and resolve service issues promptly.
• Balance cash daily, reconcile tills, and maintain approved cash holding limits.
• Comply with operational controls, regulatory requirements, and internal procedures.
• Support branch initiatives that improve customer satisfaction and operational efficiency.

Required Qualifications – Customer Service Banking Jobs

• Bachelor’s degree or diploma in Banking, Finance, Accounting, Business Administration, or a related field.
• At least one year of experience in banking operations, teller services, or customer-facing roles.
• Strong numerical, cash handling, and reconciliation skills.
• Knowledge of banking operations, compliance standards, and risk controls.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work accurately under pressure while meeting deadlines.
• Proficiency in Microsoft Office applications and banking systems.

Preferred Qualifications

• Experience working in a retail banking environment.
• Knowledge of electronic banking products and payment card services.
• Strong sales, cross-selling, and relationship management skills.
• High level of integrity, accountability, and attention to detail.

Benefits and Compensation

• Opportunity to build a rewarding career with a leading regional bank.
• Professional development and continuous training opportunities.
• Supportive and collaborative working environment.
• Exposure to modern banking systems and customer service practices.
• Excellent opportunity for professionals seeking entry-level banking jobs in Kenya.

How to Apply for Associate – Teller Jobs at I&M Bank

Candidates interested in apply for Associate Teller job Nairobi should submit an updated CV and all required supporting documents through the official I&M Bank recruitment portal before the application deadline. This role is ideal for professionals pursuing retail banking careers in Kenya.

Ensure your application highlights your banking experience, customer service skills, and cash handling expertise. Submit your application before 31 July 2026 for the opportunity to work at I&M Bank. Only shortlisted candidates will be contacted.