Associate Field Manager – Call Center

GiveDirectly is hiring for the Associate Field Manager – Call Center position in Nairobi. This is a full time role. Qualification level: Bachelors; experience: 0 – 4 yrs. Applications close on 9 November 2026.

Key responsibilities

• Performance Management
• Conduct weekly 1:1 check-ins with all assigned agents, reviewing performance against team KPIs and, where relevant, in-person follow-up outcomes.
• Lead weekly team huddles covering performance trends, blockers, and updates
• Own team-level KPIs (Agent Utilization, Speed of Cash, Positive Recipient Experience, and any additional KPIs defined by the Call Center Manager)
• Manage Performance Improvement Plans (PIPs) end-to-end, including documentation and follow-through
• Quality Assurance…

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