Customer Experience Executive

Liberty Life is hiring for the Customer Experience Executive position in Nairobi. This is a full time, mid level role. Qualification level: Bachelors; experience: 0 – 4 yrs. The role is key in delivering Liberty Life’s customer value proposition and adhering to the customer service charter. Applications close on 5 November 2026.

Reports To: Customer Experience Specialist

Location: Nairobi

Key Responsibilities

Continually update the customer profile so that Liberty Life retains the most current information about the customer and is therefore able to provide them with personalized communication and solutions.

Key responsibilities

• This position is responsible for building sustainable relationships of trust through open, proactive, and interactive communication with customers to drive loyalty and retention.
• Ensure that the customer fully understands and appreciates the solutions that they have from Liberty Life and that these remain relevant even with the customer’s changing lifestyle; and advise the customer appropriately should an update to the solution be necessary.

Requirements

• Bachelor’s degree
• CIM/MSK Certificate or ICX Membership would be an added advantage
• At least 2 years’ experience in a customer experience role in the insurance or financial services industry (desirable).
• Strong interpersonal skills
• Ability to prioritize tasks and manage time efficiently
• Knowledge of insurance regulatory requirements…

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