Clinical Coordinator ( Front Desk)

Penda Health is Hiring a Clinical Coordinator (Front Desk) in Nairobi

Are you searching for Penda Health jobs in Kenya or specifically looking for Clinical Coordinator vacancies in Nairobi? Penda Health, one of Kenya’s leading private healthcare providers, is looking for a dynamic and detail-oriented Clinical Coordinator to manage front desk operations at their medical centres. This is a full-time position based in Nairobi, ideal for individuals with strong customer service skills and a passion for healthcare.

About Penda Health

Penda Health is an award-winning healthcare company on a mission to make healthcare in Africa trustworthy and accessible. With a growing team of over 380 professionals, Penda operates 16 tech-enabled medical centres across Nairobi and Kiambu counties. The company is dedicated to high-quality care, sustainable expansion, and innovative service delivery. If you’re looking for a company where you can make a real impact and grow your career, Penda Health is the place to be.

Position: Clinical Coordinator (Front Desk)

The Clinical Coordinator will serve as the first point of contact for patients, ensuring that every visitor experiences efficient, friendly, and professional service. This role combines customer service, administration, billing, and internal coordination to maintain high standards at the medical centre front desk.

Key Responsibilities

Patient Interaction

• Warmly welcome and greet all patients upon arrival to create a friendly environment.
• Respond to patient inquiries about services, pricing, and appointments with accuracy and professionalism.
• Resolve or escalate patient complaints in a timely and effective manner.
• Manage patient wait times efficiently and provide regular updates on queue status.
• Coordinate with internal departments including nursing, lab, pharmacy, and medical officers for smooth patient flow.

Communication and Administrative Support

• Handle all incoming calls and provide clear, helpful responses to patients and partners.
• Receive and manage external communication, including those from insurance providers, corporate partners, and government agencies.
• Maintain smooth handovers between shifts and organize the front desk for optimal workflow.

Documentation and Billing

• Process various payment methods including cash, NHIF, insurance, and corporate partners.
• Ensure compliance with medical billing and insurance guidelines.
• Handle patient registration, documentation, and billing accurately.
• Submit insurance claims and manage patient loyalty programs like Penda Points effectively.

Training and Policy Adherence

• Participate in training sessions (physical, virtual, and on the Talent LMS platform).
• Maintain full understanding of company policies and adhere to them consistently.
• Demonstrate alignment with Penda’s core values and contribute positively to team culture.

Key Requirements

• Diploma or higher in Front Office Administration, Business Administration, Health Records, or related field.
• Excellent communication skills in English and Swahili.
• At least one year of experience in a customer-facing role, preferably in a healthcare setting.
• Strong computer literacy and typing skills.
• Attention to detail and ability to multitask under pressure.
• Well-organized, self-driven, and a great team player.
• Experience with health records management is an added advantage.

Why This Role Matters

The Clinical Coordinator plays a critical role in the patient experience at Penda Health. From greeting patients to coordinating internal workflows and managing financial transactions, this position ensures that the front desk is a hub of professionalism and care. By joining Penda, you’ll be helping to build one of the most trusted medical brands in Kenya.

Application Process

If you are passionate about healthcare and meet the qualifications outlined above, Penda Health invites you to apply for the Clinical Coordinator role. Applications will be reviewed on a rolling basis. Due to the high volume of applicants, only shortlisted candidates will be contacted.

Looking for Penda Health career opportunities in Nairobi? This could be the step that launches your healthcare career with one of Kenya’s most innovative medical providers.