Customer Service Agent

Jambojet is hiring a Customer Service Agent to join its Ground Services team in Nairobi. This full-time opportunity is ideal for candidates seeking aviation job opportunities and dynamic airport careers with a fast-growing airline brand known for safety and operational excellence.

Key Job Information

Position: Customer Service Agent
Location: Nairobi, Kenya
Employment Type: Full-time
Experience Level: Entry-level to Mid-level
Industry: Aviation / Ground Services

About Jambojet

Jambojet is a leading low-cost airline committed to making air travel accessible, safe, and reliable across Kenya and the region. As a recognized aviation brand synonymous with operational excellence, the airline continues to expand its network while maintaining high safety standards and customer satisfaction.

Careers at Jambojet provide professionals with the opportunity to work in a fast-paced airport environment where teamwork, service excellence, and accountability are highly valued. The airline’s Ground Services team plays a critical role in ensuring smooth passenger journeys from check-in to boarding and arrival.

Professionals exploring the latest jobs in aviation today will find Jambojet employment rewarding, with opportunities to build long-term careers in airport operations, customer engagement, and airline services.

Customer Service Agent Job Description

The Customer Service Agent vacancy in Nairobi focuses on delivering world-class passenger service while supporting flight operations and driving ancillary revenue through sales initiatives. This position is central to airport ground operations and directly impacts customer satisfaction and safety compliance.

Reporting to the Ground Services leadership team, the successful candidate will interact with passengers daily, manage operational procedures, and ensure all airport processes align with aviation regulations and company standards. For individuals searching for aviation jobs in Nairobi this week, this role offers hands-on exposure to airline operations and customer engagement.

Key Responsibilities

• Provide exceptional front-line service to passengers during check-in, boarding, and arrival processes.
• Ensure strict adherence to passenger safety procedures and airline operational guidelines.
• Support flight operations by coordinating with crew and ground handling teams.
• Manage passenger documentation verification and compliance checks.
• Drive revenue growth by promoting ancillary services and travel-related products.
• Handle customer inquiries, complaints, and special requests with professionalism.
• Maintain accurate operational records and reports.
• Collaborate with cross-functional airport teams to ensure on-time departures.
• Uphold the airline’s brand image through consistent service delivery standards.

Required Qualifications

• Minimum diploma in Hospitality, Travel & Tourism, or a related field.
• Strong passion for customer service and aviation operations.
• Excellent communication and interpersonal skills.
• Ability to work effectively in fast-paced, high-pressure airport environments.
• Strong attention to detail and commitment to safety standards.
• Professional appearance and customer-focused attitude.

Preferred Qualifications

• Previous experience in airline, airport, or hospitality customer service roles.
• Knowledge of aviation safety procedures and flight operations.
• Sales experience in travel or service-based industries.
• Ability to work flexible shifts, including weekends and holidays.

Benefits and Compensation

Jambojet careers offer competitive compensation aligned with aviation industry standards and performance expectations. Employees benefit from structured training programs, exposure to airline operations, and opportunities for career progression within ground services and broader aviation functions.

The organization promotes a collaborative culture focused on safety, service excellence, and continuous improvement. Professionals seeking fresh positions in aviation this week will gain valuable operational experience and the opportunity to grow within a reputable airline brand.

How to Apply for Customer Service Agent Job Opportunity at Jambojet

Interested candidates seeking fresh career opportunities and exploring the latest job vacancies at Jambojet are encouraged to apply for the Customer Service Agent position today. This week, Jambojet is actively reviewing applications for this exciting aviation job opportunity, and qualified professionals are invited to submit their credentials through the official application link provided.

To apply for the Customer Service Agent job at Jambojet, candidates should prepare a comprehensive CV highlighting relevant hospitality or aviation experience, customer service achievements, and qualifications aligned with the role requirements.

Those looking for new aviation job opportunities in Nairobi should take advantage of this career opening. Only shortlisted candidates who meet the required qualifications will be contacted for the next stage of the recruitment process. This is an excellent opportunity to join a trusted airline brand and advance a rewarding career in aviation ground services.