Medical Case Intern

AMREF Flying Doctors is seeking an intern for the Medical Case Intern position in Nairobi. The role provides financial and technical support in managing medical assistance and insurance client service requests, including data recording, cost compilation, invoice validation and report generation.

Key Job Information

• Job Title: Medical Case Intern
• Company: AMREF Flying Doctors
• Location: Nairobi, Kenya
• Opportunity Type: Current Opening
• Engagement: Internship
• Application Deadline: Monday, 21st September 2026

About AMREF Flying Doctors

AMREF Flying Doctors is an aero-medical provider based in Nairobi, Kenya, at Wilson Airport. The organization provides air evacuation services during medical emergencies, air ambulance transfers between medical facilities and patient repatriation services to destinations in Europe, Asia and North America.

AMREF Flying Doctors is owned by Amref Health Africa and supports its commitment to achieving lasting health change in Africa. The organization operates a fleet of five fully owned dedicated ambulance aircraft and has maintained accreditation by the European Aeromedical Institute (EURAMI).

About the Role

The Medical Case Intern will support the Medical Assistance Services function in managing financially related medical assistance and insurance client service requests. The position requires careful handling of invoices, medical service costs, billing information, reconciliations and client queries.

The intern will also provide administrative and customer service support within a 24-hour work environment due to the nature of AMREF Flying Doctors’ operations.

Key Responsibilities

• Follow up daily on invoices from service providers for cases pending closure and ongoing case files.
• Upload invoices to the M-Files portal for payment processing.
• Seek clarification from service providers regarding incorrectly billed invoices.
• Review and validate invoices, particularly high-value invoices, to identify unnecessary or non-standard charges.
• Support cost containment activities where necessary.
• Compile services provided and costs incurred and generate interim pro-forma cost estimates for billing and invoicing by the Credit Control team.
• Generate final cost estimates after case closure, particularly during time-critical periods such as month-end.
• Consult with the Medical Assistance Team when preparing final cost estimates.
• Support the resolution of billing and patient refund queries raised by assistance partners.
• Support the Payables team in reconciling service provider statements of accounts, including hospital accounts and top-tier hospitals.
• Answer telephone calls in the Control Room and respond to clients professionally in accordance with AMREF Flying Doctors standards.
• Participate in Assistance Services departmental meetings as required.
• Provide administrative support, including ordering office supplies.
• Perform other work-related duties as assigned.

Required Qualifications

• A Bachelor’s degree in Commerce, Accounting or Finance option, or a related business field.
• At least CPA Part I or its equivalent.
• Good ICT knowledge, particularly proficiency in the Microsoft Office Suite.
• Knowledge of an accounting system is an added advantage.
• Knowledge of data collection methods is an added advantage.
• Knowledge of Customer Relationship Management (CRM) systems.

Skills and Competencies

• Strong verbal and written communication skills.
• Excellent customer service and client management skills.
• Ability to interpret, analyse and present data effectively.
• Ability to work effectively within a team while also being self-directed.
• Good planning, organizational and time management skills.
• Ability to prioritize tasks and meet deadlines.
• Strong attention to detail and accuracy.
• Flexible, adaptable and responsive to changing priorities.

Work Environment

AMREF Flying Doctors operates within a 24-hour work environment due to the nature of its aero-medical operations. Candidates should therefore be prepared to work within an environment where operational requirements may require responsiveness around the clock.

How to Apply

Interested and qualified candidates should submit their applications by Monday, 21st September 2026. Applicants should visit the AMREF Flying Doctors careers page or the Amref Health Africa vacancies page to view the full job details and application requirements.

AMREF Flying Doctors does not require applicants to pay any money at any stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Although the organization may use different job boards to reach applicants, all open vacancies are published on its official vacancies page and official social media channels.

Applicants should be aware that official emails from AMREF Flying Doctors will come from a @flydoc.org address.

AMREF Flying Doctors is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The organization is an equal opportunity employer and maintains a non-smoking environment policy.