Operations Team Member

Java House is hiring Operations Team Members to join its restaurant operations across Nairobi, Nyali, Kisumu, Kisii, and Machakos. This Operations Team Member jobs in Kenya opportunity is ideal for customer-focused individuals seeking to grow through Java House careers while exploring the latest hospitality jobs in Kenya.

Key Job Information

• Position: Operations Team Member
• Location: Nairobi, Nyali Branch, Java Express Total Kisii, Java Express Machakos Junction, Kisumu
• Employment Type: Regular / Full-time
• Experience Level: Entry Level
• Vacancies: 150 Positions
• Salary Range: Not Disclosed
• Application Deadline: 26 August 2026

About Java House

Java House is one of East Africa’s leading restaurant and coffee brands, known for delivering exceptional dining experiences through quality food, beverages, and outstanding customer service. The company continues to expand its footprint while investing in employee development and operational excellence.

Candidates searching for jobs at Java House or Java House vacancies 2026 can look forward to joining a dynamic workplace that values teamwork, professionalism, and continuous learning within the hospitality industry.

Operations Team Member Job Description – Hospitality Jobs in Kenya

The Operations Team Member plays a vital role in ensuring guests receive exceptional service by supporting food preparation, order delivery, cleanliness, and restaurant operations. The successful candidate will work closely with kitchen and service teams to maintain high operational standards and customer satisfaction.

This opportunity is ideal for individuals exploring restaurant jobs in Kenya or customer service jobs in Nairobi who are passionate about hospitality and delivering memorable dining experiences.

Key Responsibilities

• Deliver food orders accurately and promptly from the kitchen to guests.
• Ensure food presentation, quality, and temperature meet company standards.
• Coordinate effectively with kitchen and service teams regarding customer orders.
• Maintain clean waiter stations, dining areas, kitchens, and guest facilities.
• Follow food safety, sanitation, and standard operating procedures at all times.
• Restock condiments and support opening and closing restaurant activities.
• Take customer orders, recommend menu items, present bills, and process payments accurately.
• Support food preparation, storage, waste management, and cleaning of equipment, utensils, and workstations.

Required Qualifications

• KCSE certificate with a minimum mean grade of C (Plain).
• Passion for the hospitality industry and customer service.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work under pressure, remain flexible, and collaborate within a team.
• Result-oriented, proactive, and committed to excellent customer experiences.
• Knowledge of hospitality operations and customer service jobs Kenya is an added advantage.

Preferred Qualifications

• Completion of in-house service training.
• At least six months of experience as a certified Java House staff member.
• Ability to upsell menu items and recommend products confidently.
• Strong planning and organizational skills.

Benefits and Compensation

• Opportunity to work with one of East Africa’s leading hospitality brands.
• Comprehensive on-the-job training and professional development.
• Exposure to modern restaurant operations and customer service best practices.
• Career growth opportunities within Java House.
• Excellent opportunity for candidates seeking entry-level hospitality jobs Kenya.

How to Apply for Operations Team Member Jobs at Java House

Candidates interested in apply for Operations Team Member jobs Kenya should submit their applications through the official Java House recruitment portal before 26 August 2026. Ensure your application highlights your customer service experience, communication skills, and passion for hospitality.

If you are looking for hospitality careers in Kenya with a respected employer, apply today and become part of the Java House team. Only shortlisted candidates will be contacted during the recruitment process.