Business Application Support

The Kenya Revenue Authority (KRA) is seeking a highly skilled Supervisor, Business Application Support to join their IT department. The successful candidate will play a critical role in managing system support operations, troubleshooting technical incidents, and ensuring seamless business application functionality across the organization.

Key Job Information

• Position: Supervisor, Business Application Support
• Location: Nairobi, Kenya
• Employment Type: Full-time, Permanent & Pensionable (after six-month probation)
• Experience Level: Mid-level
• Salary Range: As per KRA salary structure
• Application Deadline: Refer to KRA e-recruitment portal

About Kenya Revenue Authority (KRA)

The Kenya Revenue Authority is the national body responsible for tax and revenue collection in Kenya. KRA leverages advanced technology systems to facilitate efficient tax administration and ensure compliance with regulatory standards. The organization is committed to innovation, operational excellence, and delivering superior service to taxpayers.

KRA’s IT division plays a strategic role in enabling secure, scalable, and high-performing systems that support core business operations. Employees are empowered to grow professionally in an inclusive culture that encourages innovation, collaboration, and continuous learning.

By joining KRA, candidates become part of a forward-looking organization with strong ethical values, professional growth opportunities, and a focus on leveraging technology to transform public service delivery.

Job Description

The Supervisor, Business Application Support is responsible for leading a team that provides technical support for KRA’s business applications. The role ensures smooth operational continuity, adherence to system change procedures, and translation of business requirements into technical specifications. This position is pivotal in maintaining system integrity, supporting user needs, and enforcing data security compliance.

Key Responsibilities

• Supervise staff to implement approved Systems Change Requests (SCRs) and resolve complex technical issues.
• Coordinate SCR approval processes to ensure timely completion and compliance.
• Troubleshoot reported system and integration issues to maintain uninterrupted business operations.
• Translate business functional and non-functional requirements into detailed technical specifications and System Use Cases (SUCs).
• Review technical requirements and SUCs with stakeholders for completeness and feasibility.
• Develop high-level system design models and submit for peer review.
• Provide general assistance and training to system users to resolve operational issues.
• Generate reports and updates for stakeholders on system performance and support activities.
• Ensure conformity with ISO 9001:2015, ISO 27001:2013, and KRA data security standards.
• Perform additional tasks as assigned by management.

Required Qualifications

• Bachelor’s Degree in Information Systems, Computer Science, or a related field from a recognized institution.
• Proficiency in computer applications and IT tools.
• Minimum of 3 years’ relevant experience in business application support or related roles.
• Certification in ITIL, CBAP (Certified Business Analysis Professional), or Project Management is highly desirable.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent stakeholder engagement, communication, and team supervision abilities.

Preferred Qualifications

• Membership to a recognized professional IT body.
• Experience with enterprise systems, large-scale business applications, or integration platforms.
• Knowledge of risk management, compliance frameworks, and ISO standards.
• Familiarity with process and systems modeling techniques.

Benefits and Compensation

The role offers a competitive package in line with KRA’s salary structure, pensionable terms after successful probation, and professional growth opportunities. Employees also benefit from a supportive work environment, continuous learning, and exposure to enterprise-level IT systems within a government revenue authority context.

How to Apply

Interested candidates should apply using the Apply Now button below. To apply:

1. Register at KRA e-recruitment portal by clicking the ‘Register’ button and confirming your email address.
2. Log in using your credentials to access the ‘Applicant Cockpit’.
3. Create or update your candidate profile under the ‘Candidate Profile’ tab.
4. Click ‘Employment Opportunities’ to view and select the Supervisor, Business Application Support vacancy.
5. Click ‘Apply’ and complete all mandatory fields.
6. Review the Data Privacy Statement and submit your application by clicking ‘Send Application Now’.

For any challenges during registration or application submission, email [email protected]. KRA does not charge any fee at any stage of the recruitment process.