Collection Call Center Agent

MOGO Auto Limited is seeking a Debt Collection Call Center Agent in Nairobi to support customer debt recovery through telephone communication, repayment negotiations, account follow-up, and accurate documentation. The role is suited to candidates with strong communication, listening, negotiation, analytical, and customer service skills who can work toward defined recovery targets.

Job Overview

• Job Title: Debt Collection Call Center Agent
• Employer: MOGO Auto Limited
• Location: CPA Centre, Ruaraka, along Thika Superhighway, Nairobi
• Job Type: Full-time
• Contract: 6 months
• Education: Diploma or Degree in Business Administration or a related field
• Experience: Relevant call center experience is an added advantage
• Monthly Stipend: Ksh. 30,000

About MOGO Auto Limited

MOGO Auto Limited is part of Eleving Group, an international fintech company operating in sixteen countries across three continents. The company provides financing solutions in Kenya, including car financing, motorcycle financing, tuk-tuk financing, electric motorcycle financing, logbook loans, and vehicle financing.

Since entering the Kenyan market in 2019, MOGO has financed more than 100,000 vehicles and served over 50,000 customers. Its growth strategy emphasizes data and technology, market development, and risk management, while its financing solutions are designed to expand access to affordable financial services.

What You Will Do

• Contact customers to negotiate mutually beneficial repayment schedules and payment terms.
• Process, organize, and maintain debt collection correspondence and related documentation.
• Ensure customer repayment activities comply with contractual obligations and applicable regulatory requirements.
• Maintain accurate and up-to-date customer account records, including communication history and payment status.
• Build and maintain positive customer relationships to facilitate effective debt recovery and minimize future delinquencies.
• Respond to and resolve debtor inquiries, complaints, and concerns in a timely and professional manner.
• Identify opportunities to improve debt collection processes and recommend ways to enhance efficiency and effectiveness.
• Work toward achieving and exceeding established debt recovery targets and performance metrics.
• Perform other related duties assigned by management.

What You Will Need

• Diploma or Degree in Business Administration or a related field.
• Relevant call center experience is an added advantage.
• Strong desire to learn and professional drive.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Excellent listening skills.
• Excellent computer skills.
• Strong negotiation skills.
• Ability to adapt quickly and work independently.
• Fluency in English and Swahili.
• Confidence when communicating with customers and handling debt recovery discussions.

Employment and Benefits

• Monthly stipend: Ksh. 30,000.
• Employment contract: 6 months.
• Work location: CPA Centre, Ruaraka, along Thika Superhighway.
• Friendly and dynamic work environment.
• Health insurance after the probation period.
• Pension scheme after the probation period.
• Active social life and company events.
• Bonuses and awards for great work.
• Training opportunities to develop knowledge and skills.
• Collaborative working environment supported by an established feedback culture.

How to Apply

Applicants should submit their job application by clicking “Apply” through the job listing. A link to the next steps of the application will be shared by email after the application is submitted. Only candidates who complete the subsequent form will be considered.