
Customer Experience Executive

Liberty Insurance
Liberty Kenya is Hiring: Customer Experience Executive
Customer Experience Executive Job Overview
Liberty Kenya seeks a Customer Experience Executive to build sustainable customer relationships through proactive communication and personalized service in the insurance and financial services sector.
Core Responsibilities
Customer Relationship Management
- – Update and maintain current customer profiles
- – Provide personalized communication and solutions
- – Develop strong relationships understanding customer financial needs
Communication and Service Delivery
- – Promptly receive and action customer communications across all channels
- – Eliminate service barriers and take full ownership of customer issues
- – Ensure customers understand and appreciate Liberty’s solutions
Market and Product Knowledge
- – Stay informed about investment and financial market events
- – Provide market analysis and investment solution insights
- – Proactively update customers on product status and potential improvements
Jobs at Tetra Pak Qualifications
Educational Requirements
- – Bachelor’s degree
- – CIM/MSK Certificate or ICX Membership (advantageous)
Professional Experience
- – Minimum 2 years in customer experience within insurance or financial services
Key Competencies
- – Strong interpersonal skills
- – Efficient task prioritization
- – Team-oriented approach
- – Solutions-focused mindset
- – Financial market knowledge
- – Business acumen
Application Details
Submission Guidelines
- – Send application and updated CV to hr@libertylife.co.ke
- – Subject line: Customer Experience Executive
- – Application deadline: 31st January 2025
Employer Commitment
- – Equal-opportunity employer
- – Diversity encouraged
- – Only shortlisted candidates will be contacted
Application Ends:
No expiry date specified
To apply for this job email your details to hr@libertylife.co.ke
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