Digital Products Lead for our client in the Finance sector

Nairobi, Kenya is hiring for the Digital Products Lead for our client in the Finance sector position in Nairobi, Kenya. This is a full time, senior level role. Qualification level: Bachelors; experience: 0 – 4 yrs. Applications close on 4 December 2026.

Key responsibilities

• Drive the growth and performance of digital lending products, ensuring achievement of disbursement targets and increased customer adoption.
• Monitor and analyse digital lending performance, including loan disbursements, active borrowers, Portfolio at Risk (PAR30) and collection rates.
• Develop and implement customer activation campaigns through SMS, call centres, branch networks and other digital channels.
• Oversee and optimise USSD and mobile app lending channels, identifying customer journey challenges and coordinating with IT to resolve technical issues.

Requirements

• Bachelor's degree in Business, Finance, Economics, Information Technology or a related field.
• Minimum of 3 years' experience in digital lending, mobile financial services, financial technology or financial product management.
• Proven experience monitoring digital loan portfolios, including disbursements, PAR30, collection rates and customer activity.
• Strong understanding of USSD platforms, mobile lending applications and digital customer journeys within the Kenyan financial services market.
• Demonstrated ability to work with cross-functional teams and drive digital product growth and commercial performance…

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