ICT System Administrator and Support Officer

The Kenya Revenue Authority (KRA) Staff Pension Scheme is hiring an ICT System Administrator jobs in Kenya to manage, maintain, and support the Scheme’s ICT infrastructure while ensuring secure, reliable, and efficient technology operations. This opportunity is ideal for experienced IT professionals seeking Kenya Revenue Authority careers and exploring the latest ICT System Administrator vacancies in Kenya.

Key Job Information

• Position: ICT System Administrator and Support Officer
• Organization: Kenya Revenue Authority (KRA) Staff Pension Scheme
• Location: Kenya
• Employment Type: Permanent & Pensionable
• Experience Level: Mid-Level Professional
• Remuneration: As per KRA Staff Pension Scheme remuneration structure

About the Kenya Revenue Authority Staff Pension Scheme

The Kenya Revenue Authority Staff Pension Scheme is committed to safeguarding members’ retirement benefits through sound governance, operational excellence, and efficient service delivery. The Scheme leverages modern technology to enhance business continuity, data security, and digital transformation while maintaining high standards of accountability.

Professionals searching for jobs at Kenya Revenue Authority or Kenya Revenue Authority vacancies 2026 have the opportunity to join a progressive organization that values innovation, technology, and continuous improvement.

ICT System Administrator and Support Officer Job Description

The ICT System Administrator and Support Officer is responsible for managing the Scheme’s ICT infrastructure, supporting end users, maintaining network and system performance, and ensuring information security. Candidates interested in ICT System Administrator vacancy in Kenya will play a vital role in supporting business operations through reliable technology services, cybersecurity, and technical support.

The successful candidate will oversee system administration, user support, website management, network maintenance, and ICT asset management while ensuring compliance with organizational ICT policies and industry best practices.

Key Responsibilities

• Provide day-to-day ICT support by troubleshooting hardware, software, network, and system issues.
• Install, configure, and maintain computers, user accounts, printers, and other ICT equipment.
• Monitor and maintain ICT systems, databases, networks, and the organization’s website to ensure security and reliability.
• Support implementation of information security, backup, disaster recovery, and data protection procedures.
• Perform routine system maintenance, software updates, and equipment repairs in collaboration with service providers.
• Manage website content updates and provide support for social media and digital communication platforms.
• Maintain ICT documentation, inventory records, asset registers, and system performance reports.
• Coordinate vendor support, user access management, and business continuity initiatives.

Required Qualifications for ICT System Administrator Jobs in Kenya

• Bachelor’s Degree in Information Technology, Computer Science, or a related field from a recognized institution.
• Minimum of four (4) years of experience in ICT support, systems administration, or a related role.
• Possession of at least two relevant ICT certifications such as CompTIA A+, Network+, CCNA, MCSE, MCSA, ITIL, Google IT Support, Cloud Certifications, Project Management, AI and Machine Learning, or UI/UX Design will be an added advantage.
• Experience in website administration, social media support, and end-user technical support is desirable.
• Strong knowledge of ICT system administrator jobs in Kenya, Microsoft technologies, Active Directory, networking, cybersecurity, cloud computing, HTML, and system administration.
• Excellent troubleshooting, communication, analytical, and customer service skills.

Preferred Qualifications

• Experience managing enterprise ICT infrastructure and cloud-based services.
• Knowledge of website administration, digital communication tools, and database management.
• Strong understanding of cybersecurity principles and disaster recovery planning.
• Ability to manage multiple ICT projects while maintaining high service availability.

Benefits and Compensation

• Permanent and pensionable employment.
• Competitive remuneration under the KRA Staff Pension Scheme.
• Professional development within a technology-driven organization.
• Exposure to enterprise ICT infrastructure, cybersecurity, cloud technologies, and digital transformation initiatives.
• Excellent opportunity for professionals seeking IT support jobs in Kenya.

How to Apply for ICT System Administrator and Support Officer Jobs at Kenya Revenue Authority

Candidates interested in apply for ICT System Administrator jobs in Kenya should submit their applications through the official Kenya Revenue Authority e-Recruitment Portal before the advertised deadline. Applicants should complete their candidate profile, upload all required academic and professional documents, and submit the application after reviewing and accepting the Data Privacy Statement.

Professionals searching for systems administrator jobs in Kenya or information technology careers in Kenya are encouraged to apply early. Kenya Revenue Authority does not charge any fee at any stage of the recruitment process, and only shortlisted candidates will be contacted.