Manager, Information Communication Technology

The National Social Security Fund (NSSF) is seeking a highly qualified Manager, Information Communication Technology to lead the Fund’s ICT strategy and ensure reliable, secure, and innovative technology services that support organizational objectives.

Key Job Information

• Position: Manager, Information Communication Technology
• Location: Nairobi, Kenya (Head Office)
• Employment Type: Full-time
• Experience Level: Executive / Senior Management
• Job Grade: NSSF Grade 3

About National Social Security Fund (NSSF)

The National Social Security Fund (NSSF) is Kenya’s flagship social security institution mandated to provide retirement savings and social protection services to employees and employers across the country. The Fund plays a strategic role in national development by safeguarding workers’ long-term financial security while supporting economic stability. Professionals exploring careers at NSSF benefit from working within a nationally significant institution with a strong public service mandate.

NSSF continues to invest in digital transformation, operational efficiency, and service excellence to enhance member experience and stakeholder confidence. Through technology-driven reforms and robust governance frameworks, the Fund creates sustainable job opportunities at NSSF for professionals seeking leadership roles that combine innovation, accountability, and national impact.

Manager, Information Communication Technology Job Description

The Manager, Information Communication Technology is a senior leadership role responsible for developing, executing, and overseeing ICT strategies, policies, and standards aligned with the Fund’s Corporate Strategic Plan. Reporting directly to the Managing Trustee and Chief Executive Officer, the role ensures that ICT systems effectively support business operations, service delivery, and long-term institutional goals.

This role is suited for professionals seeking executive-level ICT jobs in Nairobi and impactful manager opportunities within the public sector. The position provides strategic oversight of ICT infrastructure, systems security, innovation initiatives, and technology-enabled business transformation.

Key Responsibilities

• Develop and implement ICT strategies, policies, and standards aligned with the Fund’s strategic objectives.
• Prepare, review, and monitor the annual ICT budget and operating plans to support business priorities.
• Provide regular and ad hoc technical and management reports to support decision-making and performance benchmarking.
• Identify opportunities for innovation and foster the development of creative ICT solutions.
• Manage the introduction, implementation, and support of appropriate information and communication technologies.
• Oversee ICT projects, operational improvements, and the integration of new technologies.
• Lead structured end-user capacity building to ensure optimal utilization of ICT systems and tools.
• Oversee system installations, conduct final testing, and evaluate effectiveness of ICT programs.
• Ensure robust network, systems, and data security, including recovery from internal and external threats.
• Implement disaster recovery, backup procedures, and information security controls.
• Conduct ICT risk assessments and system tests to ensure data integrity and operational continuity.
• Manage internal ICT infrastructure and oversee third-party service providers.

Required Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, or a related field from a recognized institution.
• Master’s Degree in Computer Science, Information Technology, or a related discipline.
• Completion of a recognized leadership or management course.
• Membership in good standing with a relevant accredited professional body.
• Professional ICT certification such as CISA, MCSE, CCNA, CCNP, CCIE, CNE, or equivalent.
• Minimum cumulative service period of fifteen (15) years, including three (3) years at Assistant Manager, ICT level or equivalent.
• Proficiency in computer applications and enterprise ICT systems.

Preferred Qualifications

• Experience managing ICT operations within large public sector or regulated organizations.
• Strong knowledge of cybersecurity frameworks, disaster recovery planning, and risk management.
• Demonstrated experience leading large-scale ICT transformation initiatives.
• Ability to manage multidisciplinary teams and complex vendor environments.

Benefits and Compensation

NSSF offers a competitive executive remuneration package aligned with public sector standards and leadership responsibility. Employees benefit from job stability, professional development, and opportunities to contribute to nationally impactful initiatives. These NSSF employment opportunities appeal to professionals seeking long-term careers in technology leadership, governance, and public service innovation.

How to Apply for Manager, Information Communication Technology Job Opportunity at NSSF

Professionals searching for latest jobs at NSSF and exploring senior job opportunities today at NSSF are encouraged to apply for this position today. The Fund is actively reviewing applications this week for this executive-level ICT vacancy.

Interested candidates should prepare a comprehensive application package including a cover letter, detailed curriculum vitae, certified academic and professional certificates, testimonials, and a certified copy of the National Identity Card. Applications must be submitted by post or hand delivery in a sealed envelope clearly indicating the position applied for.

Applicants seeking leadership-level ICT vacancies in Nairobi and meaningful careers at NSSF should submit their applications within the stipulated timelines. The Fund is an equal opportunity employer and encourages applications from persons with disabilities, marginalized groups, and minorities. Only shortlisted candidates will be contacted, and canvassing will result in automatic disqualification.