Telesales Representative

M-KOPA, a leading African fintech company, is hiring a Telesales Representative to join their Customer Retention team in Nairobi, Kenya. This full-time role offers an exciting opportunity to drive sales growth while contributing to digital and financial inclusion across multiple markets.

M-kopa Job Overview

The Telesales Representative will play a crucial role in connecting with existing customers over the phone to promote M-KOPA’s innovative products and services. Reporting directly to the Telesales Team Lead, this position focuses on achieving and exceeding sales targets while building strong, lasting customer relationships.

About M-KOPA

M-KOPA believes in empowering customers through affordable and accessible financial solutions. The company has been recognized three times by the Financial Times as one of Africa’s fastest-growing companies (2022, 2023, and 2024) and was named among TIME100’s Most Influential Companies in the world in both 2023 and 2024. M-KOPA has served over 5 million customers and unlocked $1.5 billion in cumulative credit for the unbanked across Africa.

Compensation & Location Details

• – Salary: KES 20,000 per month
• – Location: Nairobi, Kenya
• – Department: Fintech – Customer Retention
• – Employment Type: Full-time

Key Responsibilities

Sales Performance

• – Drive sales growth by proactively introducing and selling additional M-KOPA products to existing customers
• – Implement effective sales techniques to achieve and exceed campaign conversion goals
• – Meet and surpass established sales targets consistently

Customer Relationship Management

• – Build and maintain strong relationships with customers to foster loyalty
• – Handle inquiries, concerns, and objections professionally and promptly
• – Deliver exceptional customer experiences that drive repeat business

Quality & Productivity

• – Maintain high call quality benchmarks by delivering accurate and complete information
• – Meet expected talk time and call handling metrics
• – Manage interactions efficiently to achieve daily and weekly productivity targets

Reporting & Feedback

• – Maintain accurate records of all customer interactions
• – Provide regular feedback to the Telesales Team Lead on campaign progress
• – Contribute insights to improve sales processes and customer engagement strategies

Required Qualifications

Education & Experience

• – Bachelor’s degree or diploma in Business Management or related field
• – Minimum 2+ years’ experience in a corporate environment
• – Previous experience in BPO or call center industry preferred

Essential Skills

• – Strong verbal and written communication abilities
• – Excellent presentation and people skills
• – Results-oriented mindset with focus on achieving targets
• – High ethics and integrity in all customer interactions
• – Ability to thrive in a fast-paced, dynamic environment

Why Join M-KOPA?

Working at M-KOPA offers more than just a job—it’s an opportunity to make a meaningful impact. Beyond selling products, you’ll be helping customers unlock new opportunities and driving financial inclusion in underserved communities.

Career Development

M-KOPA empowers employees to own their careers through:

• – Diverse development programs
• – Coaching partnerships
• – On-the-job training
• – Family-friendly policies
• – Focus on well-being and flexibility

Application Process

Interested candidates should apply through M-KOPA’s official channels. For more information about the company and its mission, visit m-kopa.com.

Important Notices

Equal Opportunity: M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

Labor Rights: M-KOPA explicitly prohibits the use of Forced or Child Labor and respects employees’ rights to agree to terms and conditions of employment voluntarily, without coercion, and to freely terminate their employment with appropriate notice. M-KOPA ensures all employees are of legal working age and complies with local laws for youth employment and student work.

Scam Alert: M-KOPA does not collect or charge any money during the hiring process. They never ask for “recruitment fees,” “processing fees,” “interview fees,” or any other kind of payment in exchange for offer letters or interviews.