Quality Officer

Amref Flying Doctors is Hiring a Quality Officer in Nairobi, Kenya

About Amref Flying Doctors

Amref Flying Doctors (AFD) is the leading aero-medical provider in Africa. Based at Wilson Airport in Nairobi, Kenya, the organization provides critical air evacuation services during medical emergencies and air ambulance transfers between medical facilities. Patients can be repatriated to Europe, Asia, and North America via air ambulance jet or with medical escorts on commercial carriers.

With a fleet of five fully-owned dedicated ambulance aircraft, Amref Flying Doctors can evacuate patients from anywhere on the African continent to anywhere in the world. As a subsidiary of Amref Health Africa, the leading health organization in Africa, AFD plays an instrumental role in advancing the parent organization’s enduring commitment to achieving lasting health change across the continent.

Amref Flying Doctors has maintained 15 years of accreditation by the European Aeromedical Institute (EURAMI) and has twice been recognized as the ITIJ Air Ambulance Provider of the Year.

Quality Officer Position Overview

Amref Flying Doctors is hiring a Quality Officer to provide technical and administrative support to their Quality Department. This role will help improve efficiency and effectiveness across operations while ensuring compliance with aviation regulations and company standards. The Quality Officer will report directly to the Head of Quality – AOC/Compliance and indirectly to the Head of Quality – AMO on matters relating to AMO quality. The position requires maintaining close liaison with the Operations, Maintenance, and Medical Departments to ensure quality objectives are met.

Key Responsibilities of the Quality Officer

Documentation and Records Management

• – Manage quality and compliance records and documentation according to Kenya Civil Aviation Regulations (KCARs) and company quality standards
• – Facilitate effective distribution of company manuals and amendments to ensure all documentation remains current
• – Maintain the Master List of all controlled manuals and documents, conducting periodic monitoring to verify all manuals, publications and subscriptions are up-to-date
• – Support the implementation of the company’s document management system

Quality Assurance and Compliance

• – Assist in implementing AOC and AMO quality audit programs to ensure compliance with company and regulatory standards
• – Support periodic reviews and audits of company procedures, practices, and documents to identify potential weaknesses, gaps, or risks
• – Create, manage, and assess the effectiveness of corrective action plans issued in response to audit findings and compliance violations
• – Help sensitize staff regarding quality standards and the latest aviation regulations and processes

Reporting and Communication

• – Collect, collate, document, and summarize quality control/quality assurance data and trends for the Head of Quality
• – Support planning and implementation of Quality Management Review Meetings and other quality-related meetings
• – Promote a strong quality culture throughout the organization
• – Assist in preparation for third-party audits, including planning and evidence gathering

Regulatory Compliance

• – Support integration of civil aviation requirements into company aviation processes and procedures
• – Follow up on Kenya Civil Aviation Authority (KCAA) approval requests
• – Monitor and track currencies of all KCAA approvals and other relevant documents/certificates to ensure they remain valid
• – Perform other work-related duties as assigned

Qualifications and Requirements

Experience and Education

• – Minimum 3 years’ consecutive work experience in the aviation industry
• – Technical qualification, particularly in flight operations or aircraft maintenance
• – At least 2 years’ experience in quality assurance or compliance-related roles
• – Completed Quality Management Systems (QMS) course or equivalent from a recognized institution
• – Proficiency in information and communication technology

Knowledge and Skills

• – Good working knowledge of Kenya Civil Aviation Regulations (KCARs)
• – Strong understanding of AOC/AMO operations and regulatory requirements, including experience working directly with KCAA
• – Excellent verbal and written communication skills
• – Positive safety mindset with analytical skills and attention to detail
• – Ability to work effectively both in dynamic teams and independently
• – Strong organizational skills with ability to accurately follow instructions
• – Capacity to multi-task with flexibility

Work Environment

Amref Flying Doctors operates in a 24-hour work environment due to the nature of aero-medical operations. The successful candidate should be prepared to work within this dynamic setting.

How to Apply

If you have the passion to contribute to Africa’s leading aero-medical and health solutions provider, please visit the Amref Flying Doctors website at https://flydoc.org/career-opportunities/ or the Amref Health Africa website at https://amref.org/vacancies/ to view complete job details and application requirements.

Important Notice: Amref Flying Doctors does not require applicants to pay any money at any stage of the recruitment process and has not retained any agents for recruitment. All legitimate vacancies are published on the official website and social media pages. Official emails from Amref Flying Doctors will always come from a @flydoc.org address.

Amref Flying Doctors is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. The organization is an equal opportunity employer with a non-smoking environment policy.