General Manager, Claims and Stakeholder Relations

The Unclaimed Financial Assets Authority (UFAA) is hiring a General Manager, Claims and Stakeholder Relations to lead its claims management and stakeholder engagement functions in Nairobi, Kenya. This General Manager Claims and Stakeholder Relations jobs in Nairobi opportunity is ideal for experienced senior executives seeking leadership careers through Unclaimed Financial Assets Authority careers and latest executive jobs in Kenya. The role provides an opportunity to drive reunification of unclaimed financial assets while strengthening stakeholder partnerships and service delivery.

Key Job Information

• Position: General Manager, Claims and Stakeholder Relations
• Job Reference: UFAA/GMC&SR/2/06/2026
• Location: Nairobi, Kenya
• Employment Type: Five (5) Year Contract (Renewable Once)
• Experience Level: Executive / Senior Management
• Vacancies: 1
• Employer: Unclaimed Financial Assets Authority (UFAA)

About the Unclaimed Financial Assets Authority (UFAA)

The Unclaimed Financial Assets Authority (UFAA) is a State Corporation established under the National Treasury through the Unclaimed Financial Assets Act, 2011. The Authority is mandated to receive, safeguard, manage, and reunite unclaimed financial assets with their rightful owners while promoting accountability and public confidence.

Professionals searching for jobs at Unclaimed Financial Assets Authority and Unclaimed Financial Assets Authority careers will join an institution committed to transparency, stakeholder engagement, and excellence in public service.

General Manager, Claims and Stakeholder Relations Job Description – Executive Jobs in Kenya

The General Manager will provide strategic leadership in claims management, stakeholder engagement, reunification services, policy development, and service delivery. The role is responsible for ensuring effective implementation of organizational strategies that enhance claims processing, stakeholder relations, and compliance with the Unclaimed Financial Assets Act.

This General Manager Claims and Stakeholder Relations vacancy in Nairobi is suited for accomplished professionals with extensive leadership experience in finance, business management, public administration, or related sectors.

Key Responsibilities

• Develop policies, strategies, regulations, and procedures for effective claims management.
• Monitor compliance with claims management policies, procedures, and regulatory requirements.
• Coordinate identification, location, and notification of owners of unclaimed financial assets.
• Manage reunification agents and other service providers supporting claims administration.
• Develop, maintain, and enhance the Authority’s unclaimed financial assets database.
• Strengthen stakeholder engagement, partnerships, and collaborative initiatives.
• Lead stakeholder education, awareness campaigns, and communication strategies.
• Prepare management reports on claims processing and reunification performance.
• Coordinate development and dissemination of information, education, and communication materials.
• Design and implement service delivery standards and quality improvement initiatives.
• Oversee ICT systems, strategies, and digital transformation initiatives supporting claims management.
• Develop, review, and maintain departmental risk registers and mitigation measures.

Required Qualifications – Public Sector Executive Jobs in Kenya

• Bachelor’s degree in Business, Finance, Accounting, Commerce, Economics, Statistics, or a related field from a recognized university.
• Master’s degree in Finance, Commerce, or another business-related discipline.
• Professional qualification such as CPA (K), ACCA, CISA, ICIFA, International Relations, or an equivalent qualification.
• Membership in a relevant professional body where applicable.
• Minimum of fifteen (15) years of relevant work experience, including at least five (5) years in senior management.
• Leadership course lasting at least four (4) weeks from a recognized institution.
• Proficiency in computer applications and strategic management systems.
• Candidates pursuing executive management careers in Kenya should demonstrate exceptional leadership, managerial competence, and professional integrity.

Preferred Qualifications

• Strong knowledge of claims management and stakeholder engagement frameworks.
• Experience leading organizational transformation and service delivery improvement initiatives.
• Excellent communication, negotiation, and partnership-building skills.
• Demonstrated ability to manage multidisciplinary teams and strategic projects.

Benefits and Compensation

• Opportunity to serve in a senior leadership role within a national State Corporation.
• Direct involvement in strengthening public trust and financial asset reunification.
• Exposure to strategic leadership, governance, and stakeholder management.
• Career growth opportunities for professionals seeking senior management jobs in Kenya.
• Collaborative executive work environment focused on accountability and public service excellence.

How to Apply for General Manager, Claims and Stakeholder Relations Jobs at UFAA

Candidates interested in General Manager Claims and Stakeholder Relations job opportunities today should submit their applications before the advertised deadline through the official recruitment process. Applicants pursuing executive jobs in Nairobi are encouraged to carefully review all eligibility requirements and provide complete supporting documentation.

Prepare an updated CV highlighting senior leadership experience, academic qualifications, professional certifications, and major career achievements. Those looking to apply for General Manager Claims and Stakeholder Relations jobs in Nairobi and work at the Unclaimed Financial Assets Authority should submit complete applications within the specified recruitment period.