Receptionist

Durham International School is seeking a professional and highly organized Receptionist to join its dynamic administrative team. This role is ideal for an individual who thrives in a fast-paced educational environment, possesses excellent communication skills, and demonstrates exceptional attention to detail. The successful candidate will play a key role as the welcoming face of the school, supporting staff, students, and visitors with professionalism and warmth.

Key Job Information

• Position: Receptionist
• Location: Nairobi, Kenya
• Employment Type: Full-time, On-site
• Experience Level: Mid-level (Administrative/Customer Service Experience Preferred)
• Application Deadline: 14th November 2025

About Durham International School

Durham International School is a leading educational institution in Kenya, committed to delivering world-class education within a supportive and inclusive environment. As part of the Durham family of schools, the institution upholds a long-standing tradition of academic excellence, character development, and holistic learning. The school fosters a vibrant and engaging culture that values integrity, innovation, and collaboration among students and staff alike.

Durham International School prides itself on maintaining high standards of professionalism while creating a nurturing environment where students are encouraged to excel in academics, sports, and co-curricular activities. With a strong focus on personalized learning and global citizenship, the school continues to build a reputation for developing well-rounded individuals who make a positive impact in their communities.

Job Description

The Receptionist serves as the first point of contact for all visitors, parents, and callers to the school. This role requires an individual who can represent the school’s values and ethos with professionalism and courtesy. The position involves handling a range of administrative responsibilities, including managing the school’s communication channels, supporting the admissions and administration teams, and ensuring compliance with safeguarding procedures for all visitors.

The Receptionist will also contribute to the smooth running of daily school operations by maintaining accurate attendance records, coordinating schedules, and providing general support to teaching and administrative staff. This position is essential to ensuring that every visitor, parent, and student experiences the highest level of service and care at Durham International School.

Key Responsibilities

• Serve as the welcoming face of the school, greeting and assisting all visitors in accordance with safeguarding and visitor policies.
• Manage incoming telephone calls, emails, and in-person enquiries efficiently and professionally.
• Oversee visitor registration and ensure that appropriate safety and identification protocols are followed.
• Maintain and update student attendance records using iSAMS and generate daily attendance reports.
• Handle confidential correspondence and maintain accurate records in both digital and physical filing systems.
• Support the administration and admissions teams with daily office operations, including communication, scheduling, and document preparation.
• Coordinate diaries, appointments, and travel arrangements for staff as required.
• Proofread outgoing communication to maintain the school’s professional tone and high-quality standards.
• Assist in organizing and supporting school events such as open days, concerts, sports days, and trips.
• Participate actively in the school’s events, meetings, and community activities to foster a collaborative work environment.

Required Qualifications

• Proven experience in an administrative or customer-facing role, preferably within a school or educational institution.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
• Excellent literacy and written communication skills.
• Strong organizational and multitasking abilities, with the capacity to prioritize effectively.
• Professional demeanor with excellent interpersonal and communication skills.
• Ability to maintain strict confidentiality and handle sensitive information responsibly.
• Knowledge of data protection and information security best practices.
• High attention to detail and time management skills.

Preferred Qualifications

• Experience using school management systems such as iSAMS.
• Previous experience in an international or multicultural school setting.
• Ability to work collaboratively with diverse teams and departments.
• Energetic, adaptable, and able to perform well under pressure.
• A positive attitude, strong sense of humor, and passion for education and community engagement.

Benefits and Compensation

Durham International School offers a competitive salary commensurate with experience and qualifications. Employees enjoy a supportive and collaborative work culture that values personal development and continuous learning. The school also provides opportunities for professional growth, access to training programs, and involvement in diverse school events and community projects.

Working at Durham International School means joining a team dedicated to excellence, innovation, and the holistic development of students. Staff members benefit from a vibrant campus environment, well-resourced facilities, and a culture that celebrates diversity, inclusion, and teamwork.

How to Apply

Interested candidates should apply using the Apply Now button below. Applications must include:

• A letter of application addressed to the Headteacher (no more than one page) outlining your interest in the role and the skills you bring to the position.
• A fully completed Durham International School Non-Teaching Application Form.
• Three professional referees (including your current employer), complete with accurate contact details (email, address, and telephone number).

Applications should be sent via email to [email protected] no later than 14th November 2025. Please note that incomplete applications or those missing required documents will not be considered.

Safeguarding and Child Protection

Durham International School is committed to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment. Shortlisted candidates will undergo thorough background checks and will be required to provide a Certificate of Police Clearance. References will only be requested at the shortlisting stage, and candidates will be informed before referees are contacted.

This is an exciting opportunity to join a respected institution dedicated to excellence in education and community engagement. Applicants seeking receptionist job opportunities at Durham International School or administrative careers in Nairobi are encouraged to apply today and become part of a globally recognized academic community.