Key Account Manager

CDL Human Resource is hiring for the Key Account Manager position in Nairobi. This is a full time role. Qualification level: Bachelors. CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started…

Based on Client interactions, monitoring of key metrics and revenue reporting, provide early identification of churn to mitigate potential client issues or dissatisfaction.

Follow the laid down processes and procedures to effectively carry out Retention tasks and impact positively on the Revenues.

Work cross functionally to address issues raised through client interactions.

Key responsibilities

• Contribute to the reduction and prevention of Churn.
• Contribute to the cost savings target of the business.
• Monitor usage for customers and propose the appropriate plans to spur usage with the goal of increasing Revenues.
• Build and maintain relationships with customers through health campaigns.
• Ensure the effective management of the customer requests maintaining high achievement in all quality critical matrices.
• Develop and demonstrate a thorough understanding of the customer needs and issues.

Requirements

• Relevant Business degree or Communications degree
• Professional Certification…

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