ICT Officer II

Kenya National Highways Authority (KeNHA) is seeking a qualified and motivated ICT Officer II to join its Corporate Services Directorate. This position offers an excellent opportunity for professionals looking to advance their careers in Information and Communication Technology within Kenya’s public sector.

Key Job Information

• Position: ICT Officer II
• Location: Nairobi, Kenya
• Directorate: Corporate Services
• Reporting to: ICT Officer I
• Employment Type: Permanent & Pensionable
• Vacancies: 2 Positions
• Experience Level: Entry to Mid-Level
• Application Deadline: As per official KeNHA announcement

About Kenya National Highways Authority (KeNHA)

Kenya National Highways Authority is a leading State Corporation mandated with the management, development, rehabilitation and maintenance of national trunk roads across the country. Through its commitment to leveraging modern technologies, KeNHA continues to enhance road infrastructure efficiency, promote national economic growth, and support seamless regional connectivity.

As part of its digital transformation initiatives, the Authority continuously improves its ICT infrastructure to ensure efficient service delivery. KeNHA fosters a culture of professionalism, accountability, innovation, and teamwork, offering employees a supportive work environment with opportunities for career advancement and continuous learning.

The Authority’s Corporate Services Directorate plays a strategic role in implementing ICT policies, automating services, strengthening data security and digitizing operational workflows. ICT professionals joining KeNHA benefit from exposure to large-scale information systems, sector-leading technologies, and government ICT frameworks, making it a strong career-building environment.

Job Description

The ICT Officer II position is responsible for implementing ICT strategies, supporting the integration and automation of ICT systems, and ensuring the continuous availability of mission-critical digital services. The role contributes to the overall efficiency of the Authority by providing technical support, maintaining digital infrastructure, and ensuring compliance with ICT standards and policies.

The officer will work within the ICT team to support system performance, maintain networks, manage user accounts, and ensure reliable digital operations. This role suits individuals with strong technical skills, problem-solving abilities and a passion for delivering high-quality ICT services in a dynamic public sector environment.

Key Responsibilities

• Supporting the integration, automation and optimization of KeNHA ICT systems.
• Updating, monitoring and reporting on the performance of ICT systems.
• Providing maintenance support for application systems and the Authority’s website.
• Delivering end-user support to promote effective and efficient utilization of ICT facilities.
• Maintaining and updating ICT asset and equipment registers.
• Installing, configuring and monitoring Local Area Network (LAN) infrastructure.
• Administering and managing users in Active Directory, email servers and related applications.
• Ensuring regular system and data backups in line with ICT security policies.
• Supporting ICT policies, frameworks, work plans and digitalization initiatives.
• Identifying and reporting ICT risks, vulnerabilities or system performance gaps.

Required Qualifications

• Bachelor’s degree in Information Communication Technology, Computer Science, Software Engineering, Information Systems, Business IT or an equivalent qualification from a recognized and accredited institution.
• At least one (1) year of relevant work experience in ICT support, systems administration, networking or application maintenance. (Internship experience qualifies.)
• Proficiency in computer applications and ICT troubleshooting.
• Membership in a relevant professional body (ICTAK, ICS, etc.) is an added advantage.
• Compliance with Chapter Six of the Constitution, including valid certificates:
  • Certificate of Good Conduct
  • Tax Compliance Certificate
  • HELB Clearance
  • CRB Clearance
• Demonstrated merit, integrity and ability as reflected in work performance.

Preferred Qualifications

• Hands-on experience in website support or content management.
• Basic understanding of cybersecurity controls and data protection standards.
• Exposure to cloud technologies such as Azure, AWS or Google Workspace.
• Training in network administration or structured cabling.
• Knowledge of government ICT frameworks and compliance standards.

Benefits and Compensation

KeNHA offers a competitive public service compensation structure, permanent and pensionable terms, opportunities for career progression, and access to continuous professional development. Employees benefit from a supportive work culture focused on innovation, public service excellence, and long-term skill growth.

How to Apply

Interested candidates should apply using the Apply Now button below and submit all required documents as outlined in the official KeNHA advertisement.